Scope and contact
This Privacy Policy explains how Nelly Diaz Insurance Agency, LLC (the “Agency,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through nellydiazagency.com and related website communications. Privacy questions and requests may be sent to nelly@nellydiazagency.com, by calling or texting (281) 875-8484, or by mail to 1100 W Main St, Ste 110, Tomball, TX 77375.
This Policy covers the website only. A carrier, enrollment platform, scheduling provider, or other third party may provide a separate privacy notice for information it collects directly.
Information we collect
Depending on how you use the website, we may collect identifiers and contact information such as your name, telephone number, email address, mailing address, and ZIP code; information submitted in a quote, contact, appointment, or service request, including language preference and insurance coverage interests; information about a property, vehicle, business, household, health-plan category, or Medicare stage that you choose to provide; and records of your requests, consents, and preferences.
Please do not send Social Security numbers, payment-card information, medical records, government identification numbers, account passwords, or other highly sensitive information through a general website form unless the form expressly requests it and provides an approved secure method.
Cloudflare, our hosting, content-delivery, analytics, and security provider, may automatically process limited technical information such as IP address, browser and device information, requested pages, timestamps, referring pages, approximate region, performance measurements, and security signals. Cloudflare Turnstile processes technical signals to distinguish legitimate visitors from abusive automated traffic. The current site uses Cloudflare Web Analytics and does not configure advertising analytics or nonessential marketing cookies. We do not use the website to sell personal information or for cross-context behavioral advertising.
Sources of information
We collect information directly from you; automatically from your browser or device; from a person you authorize; and, when necessary to respond to a request, from insurance carriers, administrators, licensed agents, or the linked scheduling and enrollment services. The website currently has no CRM or external form processor receiving website submissions.
How we use information
- To respond to requests and communicate about insurance products or services.
- To prepare, support, or service a quote, application, policy inquiry, enrollment, appointment, or other requested transaction.
- To verify eligibility and route requests to appropriate licensed personnel, carriers, administrators, or enrollment platforms.
- To provide customer service and maintain communication preferences.
- To operate, secure, maintain, troubleshoot, and improve the website.
- To prevent fraud, abuse, malicious automation, and unauthorized access.
- To keep records, resolve disputes, enforce terms, and protect legal rights.
- To comply with applicable legal, regulatory, licensing, carrier, contractual, and recordkeeping obligations.
We will not use information for a materially different purpose without providing any notice or consent required by law.
How we disclose information
We may disclose personal information to Cloudflare and other providers that host, secure, maintain, analyze, or support the website and communications; linked scheduling and enrollment services when you choose to use them; insurance carriers, administrators, licensed agents, and enrollment platforms involved in a quote, application, enrollment, or service request; professional advisers, auditors, and service providers acting for the Agency; government, regulatory, law-enforcement, or legal authorities when required or permitted by law; and a successor in connection with a merger, acquisition, financing, reorganization, or sale of relevant business assets, subject to applicable law.
The website currently does not forward form submissions to a CRM, email recipient, carrier, or other external form processor. Third parties that you visit directly may provide their own privacy notices. We do not sell personal information or share it for cross-context behavioral advertising.
Retention
The website currently validates submitted requests and returns a response without logging, storing, emailing, or forwarding the submitted request data. Cloudflare may retain limited hosting, security, Turnstile, and aggregate analytics data under its service settings and applicable obligations. If CRM or form delivery is later enabled, this Policy will be updated to describe the applicable retention and access practice before that change takes effect. When retention is no longer required, reasonable steps are taken to delete, de-identify, or securely dispose of the information.
Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information handled, including encrypted transmission, access controls, bot protection, monitoring, and vendor controls where appropriate. No website, transmission, or storage system can be guaranteed completely secure.
Your privacy choices
You may request access to, correction of, or deletion of personal information associated with you, or ask for a portable copy, by using the contact methods above. Where applicable law provides additional rights—such as confirming processing, obtaining categories or specific pieces of information, opting out of a qualifying sale, targeted advertising, or profiling, limiting certain sensitive-data processing, or appealing a denied request—we will respond to a verified request as required by law.
We may need to verify your identity, residency, and authority before acting. An authorized agent may submit a request where permitted by law, subject to verification. We will not unlawfully discriminate against you for exercising an applicable privacy right. Insurance, financial-services, health, employment, and other information may be governed by separate laws or exemptions.
Communication choices
You may ask us to stop marketing emails or texts at any time. Use an unsubscribe link when provided, reply STOP to an eligible text-message program, or contact us directly. A request to stop marketing does not prevent service-related communications or communications required by law.
Children
This website is intended for adults seeking insurance information and is not directed to children under 13. Please do not submit information about a child through a general website form unless it is reasonably necessary for an insurance request and you are authorized to provide it.
Third-party services and links
Google Calendar appointment scheduling, Google Maps, HealthSherpa enrollment, Medicare.gov, government resources, and other external services linked from the website are operated by parties we do not control. Their privacy, security, accessibility, eligibility rules, and terms apply when you use them. Review their notices before submitting information.
Changes to this policy
We may update this policy when our website, services, vendors, or legal obligations change. The “Last updated” date identifies the current version. When required, we will provide additional notice or obtain consent before a material change takes effect.
Contact
Contact Nelly Diaz Agency at nelly@nellydiazagency.com, (281) 875-8484, or 1100 W Main St, Ste 110, Tomball, TX 77375.